Staff Wing · Sofa So Hot

Delete your account and data

You can request deletion of your Sofa So Hot game profile and associated data without installing or opening the game.

Request deletion by email

Email [email protected] with the subject “Sofa So Hot data deletion”. Tell us your player name, the platform you played on and your Support ID from Settings → You → Copy support ID, if available. Tell us whether you want the entire game account and associated data deleted or only specific data.

If you cannot find an identifier, send the request anyway and we will help locate your profile. We may ask for enough information to verify ownership, because the game does not normally link your profile to your email address. Do not send passwords, bank details or identity documents.

Email a deletion request

The button opens your email app. If it does not open, copy the address above into your preferred email service.

Or use the game

Open Sofa So Hot and go to Settings.
Select Delete my data and follow the confirmation.
Keep an internet connection available so online deletion requests can be sent.

Uninstalling alone does not delete your cloud account. Contact us if the in-game option fails or you no longer have the device.

What is deleted

Your request covers the game’s generated player account, cloud progress and associated profile data, including your player name, level, XP, earned currency, quests, cosmetics records and match records. In-game deletion also clears local game settings and saves. We handle associated analytics and service-data requests as applicable.

Deletion is permanent for the removed progress. Playing again can create a new profile.

What may remain

Your Google account is separate and is not deleted by this request. Limited information may be retained where required by law, to resolve disputes or prevent abuse, only for as long as needed for those purposes. Service providers also apply their retention and deletion rules. We explain any exception relevant to your request.

After you contact us

We will confirm the request, ask for any information needed to locate and verify the profile, and respond within the period required by applicable law. No purchase or payment is required to request deletion. See the privacy policy for data categories, providers and your rights.